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Shipping & returns
Our shipping partners and tracking
We will ship your order as soon as possible. At the latest, the dispatch takes place after receipt on the following working day. With the e-mail address you provide, we will send you a tracking number when you enter the shipment, which enables you to use shipment tracking. Our packages are shipped within Germany by DPD. For shipments to EU countries, we use DHL or DPD, depending on the destination country.
Local shipping costs within Frankfurt/Offenbach are
€1.00 for personal delivery by the African Sol team
Free shipping from €39
Shipping costs within Germany are
€3.95 DPD standard package
Free shipping from €39
Shipping costs internationally
Zone 1: Switzerland, Austria, Belgium, Netherlands, France, Poland, United Kingdom, Spain €6.20 (free shipping from €50)
Zone 2: Luxembourg, Italy, €7.60 (free shipping from €100)
Zone 3: Denmark, Czech Republic, Hungary €8.60 (free shipping from €100)
Zone 4: Monaco, Finland, Greece, Ireland, Portugal, Sweden, Liechtenstein, Slovakia, Slovenia €9.60
(free shipping from 100€)
Zone 5: Bulgaria, Estonia, Latvia, Lithuania, Romania €10.60 (free shipping from €100)
Zone 6: Croatia, Malta, Cyprus, Turkey, Russia €13.80 (free shipping from €200)
Zone 7: Albania, Bosnia and Herzegovina, Iceland, Macedonia, Moldova, Rep., Montenegro, Serbia, Ukraine, Georgia €28.70
Zone 8: Norway, Belarus €30.00
Zone 9: Rest of the world €46.00
Returns & exchanges
Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (African Sol GmbH, Uhlandstraße 13, 60314 Frankfurt am Main, Germany, firstname.lastname@example.org, telephone: 49 (0) 176 111 222) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will immediately have all payments that we have received from you (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and to be repaid at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. In the case of goods that, due to their nature, cannot normally be returned by post, the fee is EUR 40. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts: Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs, contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded, contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To African Sol GmbH, Uhlandstr. 13, 60314 Frankfurt am Main, Germany, email@example.com
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this is communicated on paper)
(*) Delete where inapplicable.
Right of withdrawal created with the Trusted Shops Legal copywriter in cooperation with FÖHLISCH lawyers .
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